Presence! Express Your Appreciation and Watch Your Audience Open Up!
Thank you. It’s such a common phrase. You probably hear it every time you call your internet service provider, or take your car to the shop, or read it in [...]
Thank you. It’s such a common phrase. You probably hear it every time you call your internet service provider, or take your car to the shop, or read it in [...]
No matter how good you are at your work, if no one knows it, or if what they perceive or believe about you doesn't represent your authentic voice, you could [...]
This morning, I drove to one of my regular Starbuck’s to meet with a representative for a new publication. [...]
Ron Gutman wrote the book on smiling, [...]
I know we've all said things we question later. For me, I usually think, "I can't believe I said that!" Even if we don't catch it in the moment, we [...]